The eleven factors for employee performance

9th February, 2017
What about financial incentives? What?  Surely financial incentives drive performance.  It can look that way, because people focus on those financial incentives and achieve the given goals related to those targets (e.g. sell more of product A instead of product B).  It can help to retain people but it doesn’t increase overall performance by as much as the factors below. The 11 factors Now let's go through the eleven most important factors.  It is important to note that to get the best result is sensible to address all seven factors, because one factor that is ignored may block the others from... read more»

How to use open questions effectively with your staff

1st February, 2017
What is an open question? An open question is one that allows (or forces) the other person to provide more than just a one word answer.  This is as opposed to a closed question.  For example: Open question: How did you go about helping that customer? Closed question: Did you help the customer? Why use open questions? Open questions are incredible powerful.  They are the key to achieving many positive results with your people. Open questions: ...allow you to properly understand a situation, therefore enabling you to target your feedback and coaching. your employee to think through a problem or... read more»